Refund Policy
Coffee Brothers Return and Refund Policy
Last updated: 07/20/2025
Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please read the guidelines below for the terms, processes, and timelines for returns, refunds, and exchanges.
Return Address
Send approved returns to: Raadhuisstraat 30, Graft, 1484 EP, Netherlands
Policy Overview
- Return period: 14 days from the delivery date
- Refund processing time: 10 business days after receipt
- Return shipping costs: At the customer's expense, unless the product is defective or incorrect.
Order Cancellation
You can cancel your order within two hours of purchase by contacting our customer service. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
- Return period: Items can be returned within 14 days of delivery.
- Condition of the item: Items must be in their original, unused condition, with all tags attached and in the original packaging.
- Receipt or Proof of Purchase: Required for all returns.
Return Instructions Follow these steps to initiate a return:
- Contact customer service: Email info@coffee-brothers.nl with your order number, reason for return, and any supporting photos.
- Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
- Return packaging: Pack the item securely, ensuring all tags and original packaging are included, and include the return authorization form.
- Shipping: Use a reliable shipping service with tracking. Return shipping costs are the customer's responsibility or ours if defective or incorrect.
Refund Policy
- Refund approval: Once we have received and inspected your returned item, we will notify you of the approval status within 10 business days.
- Processing time: Approved refunds will be processed within 10 business days to your original payment method. Your bank or credit card company may require additional time to process the refund.
- Confirmation: You will receive a confirmation email once the refund has been processed.
If you do not see the refund within the expected timeframe, please contact your bank. For further assistance, you can contact us at info@coffee-brothers.nl.
Exchange Policy We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery and we will cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a free return and offer a replacement or full refund, at your preference.
- Incorrect Product: If you receive an incorrect item, please contact us. We will cover the return shipping costs and send you the correct item as soon as possible.
- Lost Packages: If your package does not arrive within the estimated timeframe, please contact us so we can initiate an investigation with the shipping company.
Processing Times
- Return period: Returns must be initiated and shipped within 30 days of receiving the item.
- Inspection period: Once received, returns are inspected within 10 business days.
- Refund execution: Refunds are processed within 10 business days after inspection to the original payment method.
Contact Information
If you have further questions or need assistance with returns or refunds, please contact:
Website name: Coffee Brothers
Address: Raadhuisstraat 30, Graft, 1484 EP, Netherlands
Email address: info@coffee-brothers.nl
Phone number: +31857444319
Contact form: Contact
Opening hours: Monday to Friday: 09:00 - 18:00 (CET)
We strive to respond to your inquiries within 24 hours.
