Refund Policy

Return and Refund Policy

Last updated: September 25, 2026

14-Day Cooling-Off Period

You have the right to withdraw your purchase within 14 days without giving any reason. This cooling-off period starts the day after you (or someone you designated) have received the order. If your order consists of multiple packages, the period starts the day after you have received the last package.

Want to withdraw? Let us know within the cooling-off period via info@coffee-brothers.nl, including your order number. You may use the model form at the bottom of this page for this, but it is not mandatory. After that, you have another 14 days to return the product.

What can you return?

Coffee is a food product. You can return a bag of coffee as long as the packaging is unopened and the seal is not broken. We cannot accept opened bags for reasons of hygiene and food safety; the right of withdrawal expires for opened packages once the seal has been broken after delivery.

The e-book is digital content. The right of withdrawal expires once delivery has started, if you have expressly agreed to this beforehand and declared that you waive your right of withdrawal.

How do you return something?

Return the product unopened and well packaged to:

Coffee Brothers B.V.
Raadhuisstraat 30
1484 EP Graft
Netherlands

The costs of returning are at your expense. We recommend using a shipping method with track & trace and keeping the shipping proof.

Refund

After your withdrawal, we will refund the purchase amount, including the standard shipping costs of your original order, within 14 days. We may wait to refund until we have received the product or you have demonstrated that you have sent it back, whichever is earlier. We refund using the same payment method you used. If you deliberately chose a more expensive shipping method than the cheapest standard shipping, we will not refund the extra costs.

Damaged, wrong, or not in order

If your order arrived damaged, you received the wrong product, or something else is wrong, please contact us as soon as possible, preferably within 48 hours, with your order number and a photo. We will then provide a replacement product or a refund. In that case, you do not pay any shipping or return costs. Your statutory rights always remain in effect.

Cancellation

If your order has not yet been shipped, please contact us as soon as possible; we will cancel your order and refund the full amount. If the order is already on its way, the cooling-off period as described above applies.

Contact

Coffee Brothers B.V.
Raadhuisstraat 30, 1484 EP Graft, Netherlands
Email: info@coffee-brothers.nl
Phone: +31 85 744 4319
Available Monday through Friday from 09:00 to 18:00.

Model Withdrawal Form

(Fill in this form only and send it back if you want to withdraw from the contract.)

To: Coffee Brothers B.V., Raadhuisstraat 30, 1484 EP Graft, Netherlands, info@coffee-brothers.nl

I/We* hereby inform you that I/we* withdraw from our contract concerning the sale of the following products: [product description]

Ordered on* / Received on*: [date]
Order number: [order number]
Name: [name]
Address: [address]
Signature: [only if you submit this form on paper]
Date: [date]

* Delete as appropriate.